Q.4. Why is your software priced differently at your website compared to other retail outlets?

A.4. Our software is cheaper at our website because we don't have to pay commissions to third party companies who sell the software! We can therefore pass this saving on to our customers instead if they buy direct from us!

For Example. To register the Demo project supplied do as follows:

1. Note that the password entered by default is: "ShareBlock Demo Password" You can change this to anything you like, but make sure the same password is entered into the registration code generator program (or into the ShareUnblock control if using the control elsewhere to generate the code).
2. Run the demo project.
3. Click the "Register" button.
4. Enter a name for the registered user (The default "Unregistered User" MUST be changed to something else). As you change this you will see that the software code changes.
5. Run the registration code generator program.
6. Enter the user name entered into the form in the demo project (copy and paste it to make sure you get it exactly the same).
7. Enter the password (i.e., ShareBlock Demo Password).
8. Enter the Software Code (again it is best to copy and paste this from the form in the demo project to make sure you get it right).
9. Select the number of users required.
10. Copy and paste the Registration code into the registration form in the demo project and click the "Register" button.

This should register the program successfully.

Q.S.5. We purchased a single user licence for ShareBlock then installed and registered the system. Is it possible to use the same code in another computer should this one crash and have to be replaced?

A.S.5. The single user licence is for one development computer, so therefore, according to the agreement you have already accepted, should you have to replace the computer with a different one you would need to purchase a new user licence. However, in practice given the set of circumstances you are referring to, as long as we are satisfied that the request is genuine (and we would require some proof of some sort) we would probably, at our discretion, provide a replacement registration code at a much reduce cost, or possibly even free of charge.

This "locking" of a system to a specific computer is a major feature of ShareBlock too; i.e., it prevents anyone from just installing the software on multiple computers using the same registration code and thereby circumventing the licensing agreement. There is also the "Authorisation Code" feature in ShareBlock which will allow the software producer to allow their customers to replace computers on multiple licence installations should similar problems be encountered; but clearly this must be under the control of the software developer to protect their property.

Of course, if you are talking about a computer "crashing" in such a way that the operating system requires reinstallation, then there is no problem, because once reinstalled the same registration code would still work on the same computer. The same registration code will always work on that computer, however, there is no way of using the same registration code on more than one computer either simultaneously or otherwise. If you are worried about the possibility of not being able to use the system because of a crash on one computer until it is sorted out, then it may be wise to consider buying a second user licence and installing on a second computer as a back up. Contact us about this as we may be able to offer a special price for upgrading your user licence for this purpose.

Q.S.6. I registered ShareBlock.ocx and ShareUnblock.ocx "using regsvr32 c:\wherever\shareblock.ocx" but it didn't work as it was expected. I received a message in Internet Explorer browser that ActiveX component couldn't create the object. Why is this?

A.S.6. It sounds likely that either the control has not been installed and registered correctly, try uninstalling and reinstalling the software, or the VB licence information may not have been registered in the registry (see Q.S.7. Below). 

Q.S.7. Using the ShareBlock control on a web application I received the message in Internet Explorer "Class is not licensed to use". What does this mean?

A.S.7. This problem is most likely to be caused by missing licence information in the registry. Check to see if the following key and value is present and correct:

HKEY_CLASSES_ROOT\Licenses\1A794DB8-DF51-11D5-9FDB-00105AF9D6B8 = ofifgfsmsfhfifsfsgkmlmkfrgulkmmmsmng, 

If this key is missing or incorrect it should be added or corrected. ShareBlock will not work without this licence key being present.

Case Family

Q.C.1. Why does a login box appear when I select the option for a Case Family system from one of the other programs, (e.g., selecting "Quotations" from the "File" menu from within CaseMan, etc.). I have already logged in, why am I being asked to log in again?
Q.C.2. When I enter a new case or update details in a case such as progress files in CaseMan, the systems asks if I want to "Run the Tracking". What does this mean?

Q.C.1. Why does a login box appear when I select the option for a Case Family system from one of the other programs, (e.g., selecting "Quotations" from the "File" menu from within CaseMan, etc.). I have already logged in, why am I being asked to log in again?

A.C.1. Either you are logging into to the first one using the Admin account, or you are not added to the second system with the same user name and password. To enable "Automatic" logging from one part of the system to the other your user name and password for each part must be identical. 

Q.C.2. When I enter a new case or update details in a case such as progress files in CaseMan, the systems asks if I want to "Run the Tracking". What does this mean?